Privacy policy

At Geraldton Towing, we are committed to protecting your personal information and complying with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, store, and protect your information when you use our website or services.

What We Collect

We may collect personal information including your name, contact details, vehicle information, location, and any other details required to provide our towing and recovery services. This information may be collected when you contact us by phone, email, through our website, or in person.

How We Use Your Information

We use your personal information to:

  • Deliver towing, recovery, and roadside assistance services

  • Respond to enquiries or service requests

  • Coordinate with third parties such as insurance companies or law enforcement (if required)

  • Maintain internal records and improve our services

We only collect information that is necessary for the purposes outlined above and do not use your details for marketing unless you have given us permission.

Sharing of Information

Your information will not be sold, rented, or shared with any third parties except:

  • When required by law

  • When it is necessary to carry out our services (e.g. sharing details with insurance providers or emergency services)

  • With your consent

Data Security

We take reasonable steps to ensure that your personal information is secure and protected from misuse, loss, unauthorised access, or disclosure. Your data is stored securely and only retained for as long as necessary to fulfil the purposes for which it was collected.

Access & Corrections

You may request access to your personal information or ask for it to be corrected if it is inaccurate, incomplete, or out of date. Please contact us directly to make a request.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and will take effect immediately.

Contact Us

If you have any questions about how we handle your personal information, or if you wish to make a privacy complaint, please contact us directly.