This foundational course is designed to welcome new team members and provide a clear understanding of our organisation’s core values, culture, and expectations. Through a series of short, engaging lessons, participants will explore our mission and guiding principles, key operational standards, communication protocols, and the behaviours that define how we work together.
By the end of this course, participants will have:
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A solid understanding of our core values and workplace culture
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Clarity on expectations, responsibilities, and conduct
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Familiarity with internal systems, procedures, and safety standards
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A shared foundation for collaboration and professional growth
Curriculum
- 5 Sections
- 5 Lessons
- 1 Week
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- ValuesAt Geraldton Towing, our values guide the way we work every day. They are more than words — they are the principles that shape our decisions, behaviour, and service to the community. Every team member is expected to uphold these values and demonstrate them through consistent actions. Go ahead and read through the values and complete the lesson quiz.2
- Code of conductAt Geraldton Towing Services (GTS), professionalism is the foundation of our reputation. Every staff member and sub-contractor represents our company in the community and is expected to demonstrate conduct that reflects our values — Community, Ability, Respect, and Safety. This section outlines the standards of behaviour that ensure we maintain trust, integrity, and excellence in everything we do.2
- RostersEvery team member plays a key role in maintaining GTS’s operational readiness. This section outlines how rostered callouts and after-hours work are organised, and what’s expected of you when you are on duty. Understanding your role ensures fairness, safety, and efficiency across the team.2
- Dress CodeEvery team member represents Geraldton Towing Services (GTS) in the community. Maintaining a clean, professional, and consistent appearance is part of our commitment to safety, compliance, and pride in our work. Your presentation reflects not only on you, but on the company as a whole.2
- Time SheetThis lesson explains the importance of accurate timesheet completion at GTS and how timesheets also function as official fatigue management documentation. It outlines legal compliance requirements, submission deadlines, daily recording expectations, and the consequences of incomplete or non-compliant timesheets. This course ensures staff understand their personal responsibility in meeting fatigue regulations and payroll requirements.2
Instructor
