The Accidents Module provides GTS drivers with the knowledge and responsibilities required when attending, recovering and transporting vehicles from accident scenes.
The module covers the complete accident towing process, beginning with the Authority to Tow (ATT) requirements. Drivers will learn how to establish the correct authority to tow, obtain and document consent, communicate applicable charges, respect the vehicle owner or driver’s rights, and accurately complete the required documentation and evidence.
The module then covers the practical requirements of accident towing and recovery, including assessing the accident scene and hazards, working within Police or relevant authority requirements, controlling risks, safely uprighting and recovering damaged vehicles, using recovery equipment within its limits, protecting people from winching and crush hazards, correctly loading and restraining vehicles, and safely transporting and unloading them.
Throughout the module, drivers are expected to understand not only what must be done, but why it matters. Correct decisions at an accident scene help protect the driver, emergency personnel, customers and the public, while also protecting vehicles and equipment and maintaining the safety, compliance, professionalism and reputation of Geraldton Towing Services.
Curriculum
- 2 Sections
- 2 Lessons
- 10 Weeks
- Accident Authority to Tow (ATT)This lesson covers the responsibilities of GTS towing workers when obtaining and completing an Authority to Tow (ATT) for a vehicle at a crash scene. Drivers will learn who can legally authorise a tow, what information must be completed before an ATT is signed, how towing, storage and recovery costs are communicated, the customer's rights when choosing a towing provider and destination, and the documentation and photographic evidence required. The lesson reinforces the importance of obtaining proper authority before commencing a tow and ensuring the customer understands what they are authorising.2
- Accident Tow ProcedureAccident Tow lesson covers the safety and operational responsibilities of GTS drivers when attending an accident scene. It focuses on assessing the site before commencing work, obtaining the required authority and consent, identifying hazards, selecting appropriate PPE, controlling access to the recovery area, safely uprighting and loading damaged vehicles, and transporting and unloading accident vehicles. The lesson reinforces that accident recovery conditions can change quickly and drivers must continually assess the situation, protect themselves and others, use equipment within its capabilities, and stop or seek additional assistance when a recovery cannot be completed safely.2
Instructor
