This lesson covers the responsibilities of GTS towing workers when obtaining and completing an Authority to Tow (ATT) for a vehicle at a crash scene.
Drivers will learn who can legally authorise a tow, what information must be completed before an ATT is signed, how towing, storage and recovery costs are communicated, the customer's rights when choosing a towing provider and destination, and the documentation and photographic evidence required. The lesson reinforces the importance of obtaining proper authority before commencing a tow and ensuring the customer understands what they are authorising.
Accident Tow lesson covers the safety and operational responsibilities of GTS drivers when attending an accident scene. It focuses on assessing the site before commencing work, obtaining the required authority and consent, identifying hazards, selecting appropriate PPE, controlling access to the recovery area, safely uprighting and loading damaged vehicles, and transporting and unloading accident vehicles.
The lesson reinforces that accident recovery conditions can change quickly and drivers must continually assess the situation, protect themselves and others, use equipment within its capabilities, and stop or seek additional assistance when a recovery cannot be completed safely.
