Induction to Geraldton Towing

Curriculum

5 Sections
5 Lessons
1 Week

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Values
At Geraldton Towing, our values guide the way we work every day. They are more than words — they are the principles that shape our decisions, behaviour, and service to the community. Every team member is expected to uphold these values and demonstrate them through consistent actions. Go ahead and read through the values and complete the lesson quiz.
2
- 1.1
  Our Values
- 1.2
  Values Quiz
  5 Questions
Code of conduct
At Geraldton Towing Services (GTS), professionalism is the foundation of our reputation. Every staff member and sub-contractor represents our company in the community and is expected to demonstrate conduct that reflects our values — Community, Ability, Respect, and Safety. This section outlines the standards of behaviour that ensure we maintain trust, integrity, and excellence in everything we do.
2
- 2.1
  Code of Conduct
- 2.2
  Code of Conduct Quiz
  5 Questions
Rosters
Every team member plays a key role in maintaining GTS’s operational readiness. This section outlines how rostered callouts and after-hours work are organised, and what’s expected of you when you are on duty. Understanding your role ensures fairness, safety, and efficiency across the team.
2
- 3.1
  Rosters
- 3.2
  Rosters Quiz
  5 Questions
Dress Code
Every team member represents Geraldton Towing Services (GTS) in the community. Maintaining a clean, professional, and consistent appearance is part of our commitment to safety, compliance, and pride in our work. Your presentation reflects not only on you, but on the company as a whole.
2
- 4.1
  Dress Code Procedure
- 4.2
  Dress Code Quiz
  5 Questions
Time Sheet
This lesson explains the importance of accurate timesheet completion at GTS and how timesheets also function as official fatigue management documentation. It outlines legal compliance requirements, submission deadlines, daily recording expectations, and the consequences of incomplete or non-compliant timesheets. This course ensures staff understand their personal responsibility in meeting fatigue regulations and payroll requirements.
2
- 5.1
  Time Sheet
- 5.2
  Time Sheet Quiz
  5 Questions

Rosters

GTS operates a structured roster system to manage callouts and after-hours work efficiently. The roster system ensures each driver and truck is ready to respond safely and effectively, while maintaining fairness and fatigue management standards.

By the end of this lesson, you’ll understand how the roster works, your responsibilities during your callout period, and how to maintain readiness for any situation.

Key points covered:

Roster Allocation:
The callout roster is fixed unless you are on approved annual or sick leave. Rosters are posted on the BrightHR App, accessible through your phone.
Shift Changes:
Any change must be arranged directly with your opposite shift. Always remember: you can only work 12 days in any 14-day period to meet fatigue management standards.
Callout Duties:
When on callout, you and your truck are the first response team for 24 hours from 8 AM. You’ll receive most jobs during this period, except where safety or logistics require otherwise.
Truck Readiness:
Keep your truck clean, fully fuelled, and mechanically ready. Presentation is important, especially during callout periods when you represent GTS at high-profile jobs.
Preparation Checklist:
Before your callout begins, make sure:
- Your truck is fuelled and mechanically sound.
- You have spare pages, charged tablet, pens, business cards, and all operational tools.
- You’ve checked essential supplies — drinking water, food, rubbish bags, kitty litter, broom, and bedding (for heavy jobs or overnight trips).
- You’re prepared for up to 3 days away, as jobs may range from local to remote.